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DIY How To - Software Application Error Guide


 

If one of the software applications that you use on a regular basis suddenly generates an error message and will not allow you to continue you can try this simple guide to correcting the issue.  Use this guide at your own risk.  You should have a general understanding of how to install and uninstall applications and programs on your system if you plan to use this guide. If you aren’t sure what you are doing, please call and speak to one of our technicians before using these procedures.  Techheads is not responsible for any data loss or other damage that may occur from using the following procedures.

 Techheads cannot be held responsible for any problems that may result from the use of this checklist - if you are unsure of what you are doing please call us at 210-260-0045.

  1. If you are experiencing a problem with a software application that was recently working properly, but now generates an error message when you try to use it; the first thing to do is retrace your steps.
  2. Have you installed any new software on your system between the last time you were able to successfully use the broken application and now?
  3. If so, there may be a conflict between the old software and the new software that you have installed. Consult the documentation that accompanied the new software and the formally working software to see if there is any mention of restrictions or conflicts.  Also, verify that your computer hardware meets the minimum requirements for the application(s).  You can find this information listed on the software installation guide(s) or packaging.
  4. If you cannot think of any new software that has been installed or that might be causing a problem then uninstalling and reinstalling the program might correct the issue.  If you feel that no new software has been installed and you wish to uninstall and reinstall then skip to step 9 otherwise continue to step 5.
  5. Uninstalling any new program(s) that have been installed recently may free up your application to start working again. If you would like to try doing this be sure that you have at least a basic understanding of how to install and uninstall software applications on your system before continuing.
  6. Proceed to uninstalling the suspect application(s) - being very sure to use the proper uninstallation procedure.  If you are not familiar with the steps used to uninstall programs and applications from your system do not try these procedures.
  7. After uninstalling each new application that you suspect may have been causing an issue; completely power your system down and wait at least 2 minutes before powering back up.
  8. If after uninstalling any new software applications installed recently, and you have made sure to reboot your system, you are still getting an error with the problematic software; you can try uninstalling and reinstalling the application itself - But WAIT, read on.
  9. Before you uninstall your application make sure that you have the installation disk and guide that will be needed to reinstall your software.  Read the installation guide carefully!  Verify that all the installation disks are present and that you have the proper license key to perform a re-installation after you have uninstalled the application.  Failure to do verify these facts can lead to a situation where your software cannot be reinstalled.
  10. Ok now, if are sure that you feel comfortable knowing that you have everything you will need to reinstall the software, you can go ahead and uninstall your application now.
  11. If you are not familiar with the process that is required to uninstall software on your system then you shouldn’t even be trying to use this guide.
  12. After the uninstall is complete – power the system all the way down. Do not use restart. Do a complete system shutdown and wait at least 2 minutes before you power the system back up.
  13. You can now attempt to reinstall your application and hopefully your software will be working once again.

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